Shipping & Returns Policy

At BeefyMachine, we pack orders like we build - with care. Here is everything you need to know about getting your order and what to do if there is a problem.

Processing time is separate from transit time. Orders placed on weekends or holidays begin processing the next business day.

All apparel products ship within the United States only, to all 50 states including Alaska and Hawaii. Shipping is a flat rate per order, no matter how many items are in it.

Physical products such as apparel, hats, and stickers ship within the United States only: all 50 states, including Alaska and Hawaii. We do not currently ship physical goods outside the US.

• Outside the US? DXF digital files are available for purchase and instant download worldwide. No shipping required.

• A tracking number is emailed to you when your order ships.
• Track via USPS.com or UPS.com using your tracking number.
• Shopify order confirmation emails include a direct tracking link.
• Allow 24 hours after shipment notification for tracking to activate.

Please double-check your shipping address before placing your order. BeefyMachine is not responsible for orders shipped to incorrect addresses provided by the customer. If you catch an address error after placing an order, contact us immediately at support@beefymachine.com and we will do our best to intercept the order before it ships.

Once a carrier confirms delivery, BeefyMachine is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, check around your delivery area and with neighbors, contact your local post office or UPS location with your tracking number, file a claim with the carrier directly, and contact us so we can help you navigate the process.

For high-risk delivery addresses, we recommend selecting a shipping option with signature confirmation at checkout.

1. Email using this form with your order number and reason for return.
2. We will confirm eligibility and send you a return authorization within 2 business days.
3. Pack the item securely in its original packaging if possible.
4. Ship the item back using a trackable shipping method. Return shipping is at your cost unless we made an error.
5. Once received and inspected, we will process your refund within 5 business days.

Do not ship items back without receiving return authorization (RA) first. Unauthorized returns may be rejected.

• Approved refunds are issued to your original payment method.
• Shopify Payments / credit card refunds: 5-10 business days to appear.
• PayPal refunds: 3-5 business days.
• Original shipping costs are non-refundable unless the return is due to our error.
• Return shipping costs are the customer's responsibility unless BeefyMachine made an error.

We do not currently offer direct exchanges. If you need a different size or color, return the original item following the standard return process above and place a new order for the correct item. This ensures you get your replacement as quickly as possible without waiting for the return to process.

If you received a defective product, something was damaged in shipping, or we sent you the wrong item, we make it right at our expense.

• Email support@beefymachine.com within 7 days of delivery.
• Include your order number and a photo of the issue.
• We will send a replacement or issue a full refund including shipping - your choice.

Damage caused by normal wear, washing, or misuse is not covered under this policy.

All DXF file sales are final. Because digital files are delivered instantly and cannot be returned, we cannot issue refunds after download.

• If you experience a technical issue such as a corrupt file or wrong format, contact us within 30 days.
• If you accidentally purchased the wrong file, email us and we will work with you on a case-by-case basis.
• We stand behind our file quality. If a file does not work as described, we will make it right.

Can I return a hat if I have tried it on?
Yes, as long as it has not been worn outside, the brim has not been bent, and tags are still attached.

My sticker arrived damaged - can I get a replacement?
Absolutely. Damaged items are always covered. Email us a photo.

I entered the wrong address at checkout - what do I do?
Contact us immediately using this form. If the order has not shipped, we can fix it.

How long does it take to get my refund?
5-10 business days to your credit card after we process the return. PayPal is faster at 3-5 days.

Do you offer free returns?
Only if we made an error or the item is defective. Standard returns are at the customer's expense.

Questions about your order? We are real people in Indiana and will get back to you fast.

Email: support@beefymachine.com
Online Form: Contact Us
Response time: 1-2 business days, usually same-day. Please allow additional times if on a US holiday.